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Vietnam Children’s Fund Social Enterprise Company Limited (VCF SE) is highly committed to safeguarding the privacy of not only beneficiaries and donors, individuals, partners, program ambassadors, and other stakeholders but also the public who visit our website. Please read the “Privacy Policy” below to understand better the commitments VCF SE has made to respect and protect the privacy of related individuals and visitors.

The Vietnam Children’s Fund website ( is owned by Vietnam Children’s Fund Social Enterprise Company Limited, hereinafter referred to as “our website,” “VCF SE website,” or “Vietnam Children’s Fund Website.”

By registering personally identifiable information to use our website, the user/visitor has acknowledged, agreed to comply with, and trusted this privacy policy as well as the accompanying edits and changes. VCF SE recommends that visitors should preview the “Privacy Policy” content below before accessing other content on VCF SE’s website.

Throughout this policy, you will encounter terms such as ‘Vietnam Children’s Fund Social Enterprise Limited Liability Company,’ ‘VCF SE,’ ‘we,’ and ‘our’ – these terms refer to VCF SE. You will also find terms such as ‘you,’ ‘yours,’ and ‘your(s)’ – these terms refer to the visitors and users of our website.


1. “ User(s)”/ “Visitor(s)” an individual who accesses, learns about, registers, uses, or is involved in the operation of the website, with many different purposes but is mainly interested in our work that serves and improves the lives of the community of vulnerable people such as Vietnamese children and women and/or providing features or services arising for that work on the VCF SE website.

2. “Personal data” is information in the form of symbols, letters, numbers, images, sounds, or similar forms in the electronic environment associated with a specific person or helping to identify a specific person.

Personal data includes basic personal data (according to Clause 3, Article 2, Decree 13/2023/ND-CP) and sensitive personal data (according to Clause 4, Article 2, Decree 13/2023/ND-CP).

3. Sensitive personal data” is personal data linked to the privacy of an individual that when violated will directly affect the rights and legitimate interests of the individual (For example, data on credit cards, transaction data, data on your location determined through positioning services, etc.).

4. Protecting personal data is the activity of preventing, detecting, and handling violations related to personal data according to the provisions of law.

5. Processing of personal data is one or more activities affecting personal data, such as collection, recording, analysis, confirmation, storage, editing, disclosure, combination, access, retrieval, retrieval, encryption, decrypting, copy, sharing, transmit, provide, transfer, delete personal data or other related actions.


1. How we collect personal information:

  • Directly from you when you provide such information to us by telephone, by letter, in person, via our website, and related social networks, including when you contribute or post Sign up to receive information or to respond to VCF’s fundraising call.
  • If someone makes a donation on your behalf and asks you to receive information about their donation, we will collect the personal information they provide about you.
  • From third parties, including organizations that conduct fundraising on behalf of VCF or through telemarketing and/or individuals that fundraise for us themselves or organize donations in various and different ways.
  • VCF SE declines responsibility for the accuracy of information provided by users/ visitors.

2. Purpose of collecting and processing personal data

VCF SE uses your personal information to carry out charity, relief and related activities. Information registered through our website will help us perform activities including but not limited to

  • Process or confirm your donation and issue a sponsorship confirmation.
  • Providing information and reports about our activities, including monthly and yearly reports, that individuals or organizations sign up to receive via email.
  • Send you information about how we use your donation.
  • Update you if we have information that could affect your support.
  • Confirm who you are when you contact us.
  • Informing you about our work includes mail, email, social networks, SMS or phone.
  • Answer questions, respond promptly to questions, have diverse cooperation needs, and connect and help from people involved and interested in our work.
  • Notify you about new opportunities to support our work.
  • Analyze donors’ activities to improve work efficiency and ensure the quality of our work.
  • We may use your information to contact you by email, telephone, social media, fax or mail for marketing research purposes. This information will be used to provide feedback on VCF’s websites and social media platforms.
  • Confirm the identity of beneficiaries, to organize and navigate internal information and connect them to the appropriate program.

Using personal information according to the nature of our work for

Donation transactions: When you use or visit our website to make a donation, we collect information about the transaction as well as other information related to the transaction such as name, postal address, phone number, email address, payment information, donation amount, and names of any honoree(s) or person(s) to whom donations are made in memory. We use industry-standard safeguards to protect your information. Many donors use credit cards to donate. VCF SE protects the security of credit card transactions using a number of measures such as encryption, access control, network firewalls and physical security. We also require the companies we work with to process your online donation payments using industry standards. These measures make it difficult for anyone to obtain the credit card information you submit to us.

Additionally, depending on the platform you are using to donate, VCF SE may use PayPal and other third-party service providers to complete the donation process. To the extent any donations are processed through third-party service providers such as (but not limited to) PayPal and Facebook, donor information is used only to complete the donation transaction. Please visit the respective privacy policies of these third-party service providers for more information about how they protect users’ personal data.

In necessary cases, VCF SE may use this information to contact individuals or organizations directly through means such as phone calls, sending introductory letters, thank-you letters, job application invitations, technical and security information, etc. Visitors may receive regular emails providing weekly or monthly textual information (in the form of newsletters), new reports, information about upcoming events, and so on if they subscribe to receive general or individual-specific email notifications according to their purposes.

3. Cookies

We use cookies to collect anonymous data about you, such as browser type, screen size and resolution, time spent on each page, general geographic location, and password preferences. We gather this information so our websites can remember your preferences and automatically adjust to enhance your experience. You may refuse or decline browser cookies by activating the appropriate settings in your browser. However, if you choose this setting, you might be unable to access certain specific parts of our website. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when your browser navigates to our website.

4. Collection and Processing of Personal Information

4.1. How VCF SE discloses your information:

Except for instances involving the use of personally identifiable information as outlined in this policy, VCF SE pledges not to disclose users’ personal information to external parties without your consent unless required by law or other regulations. Under no circumstances do we utilize your personal information for purposes of buying, selling, or ‘renting.’

Moreover, the provision of personal information of visitors is only carried out in genuinely necessary cases as follows:

(a) Upon request by competent state authorities;

(b) When VCF SE needs to protect its legitimate rights before the law;

(c) Emergency situations that are essential to safeguard the personal safety rights of individuals or legally constituted organizations for which VCF SE is responsible for protecting.

4.2. Personal Information Security

We adhere to Vietnamese law concerning the protection of personal data, as well as respecting and prioritizing the security of each individual’s data, all as part of our commitment to transparency in serving the community. Additionally, personal information is sometimes limited to the most basic details, not encompassing all data.

We understand that with the ongoing dual nature of technology and engineering advancements, no data transmitted over the internet can be entirely secured at a 100% level. Therefore, VCF SE cannot provide an absolute guarantee regarding the security of all information you provide. However, we pledge to maximize the protection of visitors’ personal information through our utmost efforts and every available means, including enhancing our security systems and seeking capable providers committed to addressing this matter.

When a visitor registers personal information with us, it implies their agreement with the terms we’ve outlined above. VCF SE is not responsible for unauthorized access to a visitor’s personal information in situations such as the visitor voluntarily sharing information with third parties, whether related or unrelated to our services, phishing websites, impersonation of our entity, and so forth. If the visitor disagrees with the aforementioned terms, we advise against submitting personal information to us.

The visitor bears the responsibility of safeguarding their account-related information and access passwords for our website, refraining from sharing them with any other individuals. Using a shared computer poses certain risks; therefore, the visitor should log out of their account when leaving the device. VCF SE provides password-changing tools and recommends regular password updates to ensure the security of identity-related information. VCF SE does not assume any responsibility concerning a visitor’s disclosure of personal information or password exposure.


1. Unless otherwise provided by law, Users have the right to 

a) Request access, view, or correct their Personal Data or request that we provide a copy of their Personal Data; 

b) Withdraw their consent, request restriction, deletion, or object to the processing of their Personal Data; 

c) Submit a complaint, report, or lawsuit, request compensation for damages, and take other self-defense measures, if they believe that the processing of their Personal Data violates the law and/or affects their legitimate interests; and 

d) Other rights as prescribed by law.

2. If Users have any questions or concerns about how we process Personal Data or if Users want to exercise their rights, please contact us using the information in the Contact Information section. When we receive questions or requests from Users, we may request that Users provide us with information or documents to verify the validity of the identity of the person making the request. We will respond to Users’ questions or requests after completing identity verification, and in accordance with current laws and regulations. If circumstances cause any delay in our response, we will promptly notify Users and provide our official response date.

3. We have the right to refuse to process Users’ requests if Users do not provide sufficient information to verify the validity of the request.

4. Users have the responsibility to 

a) Provide us with accurate Personal Data to fulfill the purposes stated in Paragraph 2 of the “COLLECTION AND PROCESSING OF PERSONAL INFORMATION” Section; 

b) Where applicable, update the Personal Data that they have provided to us if there are any changes to the data; 

c) Protect their Personal Data and Personal Data of others, as well as comply with other Personal Data protection obligations as prescribed by current laws and regulations; and

d) Only provide the Personal Data of others if they have received their consent for us to process it in accordance with this Policy.


Beneficiary Information Protection and Child Protection Policy

All beneficiaries of VCF, regardless of gender, sexual orientation, age, religion, or support program, have the right to equal and fair privacy protection from us. We consistently seek consent when conducting interviews, using information, capturing images, and recording videos. When utilizing information about children under 18 years old, the consent of a guardian or parent is required.

All images and posts on VCF’s social media platforms are our property. Any reproduction or use of this content and imagery must receive permission from VCF SE.


VCF SE reserves the right to proactively and actively modify the content of the Privacy Policy published on this website without prior notice, aiming to enhance the visitor’s experience or align with the operational needs and objectives of the website. We will revise the ‘Last Updated’ timestamp after updating this policy.

The content of this ‘Privacy Policy’ applies solely to the Vietnam Children’s Fund Website. Although VCF SE does not assume any form of responsibility for third-party websites’ content and legal aspects, We encourage visitors to carefully read the Safety and Security policies of third-party websites before providing personal information to them. 


VCF SE always welcomes feedback, inquiries, and information feedback from visitors regarding the ‘Privacy Policy.’

If visitors have any related queries, please feel free to contact us at the following address:

  • Vietnam Children’s Fund Social Enterprise Company Limited
  • Our address: 14E21 Thao Dien Street, Thao Dien Ward, Thu Duc City, Ho Chi Minh City, Vietnam.
  • Phone number: +84 283 827 8787
  • Fax: +84 28 38217294
  • Email:

This policy was reviewed and approved by the CEO of Vietnam Children’s Fund Social Enterprise Company Limited.

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