Recruitment – Store & Program Operations Officer of Preloved to Beloved

Join Vietnam Children’s Fund in bringing warmth to children in mountainous areas.

ROLE OVERVIEW:

This role supports the daily operations of the Preloved to Beloved store, ensuring smooth sales, responsible management of donated items, and positive experiences for customers and donors across both offline and online channels.

The position is hands-on and execution-focused, covering store operations, donation intake, merchandising, online selling support, and basic content tasks, while assisting with program and administrative activities. The role requires reliability, flexibility, and strong ownership in a fast-paced social enterprise environment, where every item sold helps bring warmth, health, and education opportunities to children in need.

KEY RESPONSIBILITIES:

1. Store Operations, Sales & Customer Experience

• Operate daily store activities (opening/closing, customer service, checkout, KiotViet payments, promotions, store readiness).
• Represent the values and mission of the Hơi Ấm Trao Tay program in all customer interactions.

2. Donation Intake & Donor Communication

• Receive, screen, and record donated items; explain donation guidelines and support donor communication.
• Ensure donors feel appreciated and understand the social impact of their contributions.

3. Inventory, Pricing, Merchandising & Reporting

• Handle sorting, pricing, labeling, restocking, display maintenance, inventory accuracy, and basic sales/stock reports.
• Manage donated items responsibly to support sustainability and reduce waste.

4. Online Selling & Livestream Support

• Support Facebook/online sales and livestreams: item prep, order confirmation, packing, delivery coordination, and inventory updates.

5. Content & Social Media Support (Basic)

• Take basic photos/videos, post daily stories, and support content needs during campaigns or promotions.
• Capture authentic content reflecting community impact and sustainable fashion.

6. Program & Admin Support

• Support program execution, basic administration, and reporting tasks for campaigns and activities.
• Assist with simple impact tracking (e.g., sales contribution, items sold for beneficiaries).

7. Ethics, Collaboration & Safeguarding

• Coordinate with internal teams for smooth operations.
• Comply with VCF’s Child Protection Policy, Code of Conduct, and confidentiality standards.
• Support the manager of the program to handle donor, customer, and beneficiary-related information with confidentiality and integrity.

REQUIREMENTS:

1. Entry-level (0-1 year of experience)
2. Mindset/ Attitude 

• Accountability & trust (reliable, honest, able to work independently)
• Responsible for end results, not just assigned tasks
• Sees problems as opportunities to learn
• Flexible schedule (including one weekend working day)
• Growth-oriented and open to feedback

• Understands and respects the social mission of Preloved to Beloved (sustainability, child welfare, responsible consumption).
• Careful, respectful, and ethical when handling donated items and donor-related information.

3. Ability

• Basic visual skills (Canva, simple design, or taking clean, aesthetic photos)
• Good communication skills (with customers, donors, and online channels)
• Strong multitasking ability (store operations, online sales, admin)
• Learns through practice, examples, and repetition
• Able to work with KiotViet (inventory, sales, check-out system)
• Basic storytelling ability – able to explain the program’s purpose and impact in a simple, genuine way to customers and donors.
• Attention to detail in sorting, pricing, packing, and inventory accuracy.

BENEFITS:

• Comprehensive compensation and benefits package in compliance with Vietnam’s laws.
• Hands-on experiences in developing and implementing social impact initiatives, especially in healthcare, education, and sustainable development.
• Inclusive and supportive work environment fostering personal growth and continuous improvement.
• Contribution to innovative solutions that enhance community well-being, promote sustainable development, and support educational access across Vietnam.

HOW TO APPLY:

Interested candidates are invited to submit their CVs, a cover letter outlining their qualifications and experience, and any relevant certifications to hr@vietnamchildrensfund.com by Apr 10, 2026.

We will carefully review all applications and move forward with shortlisted candidates for the test and interview stages.

CONTACT US:

• Company: Vietnam Children’s Fund Social Enterprise Company Limited;
• Email: hr@vietnamchildrensfund.com – Thao-HR (He/him);
• Our address: 15 Nguyen Duy Hieu St., An Khanh Ward, Ho Chi Minh City, Vietnam
• Working hours: Monday – Friday, 8:30 AM – 5:30 PM.