Recruitment – Store & Program Operations Specialist of Preloved to Beloved

We’re Hiring: Store & Program Operations Specialist for the Preloved to Beloved Program – Vietnam Children’s Fund Social Enterprise Company Limited

Updated on Oct 13, 2026

ABOUT US:

Vietnam Children’s Fund Social Enterprise Company Limited (VCF SE) is dedicated to addressing the social challenges faced by underprivileged children, women, and marginalized communities in Vietnam. The VCF SE enterprise model is designed to market and sell products that are environmentally safe, produced under ‘fair trade’ conditions, and ultimately improve medical, health, and education challenges. Donations are accepted and added to 100% of all profits to invest in the implementation of healthcare and education initiatives. The goal is to bring significant value to the community, creating opportunities for everyone to participate in supporting underprivileged individuals across Vietnam, contributing to a more developed and resilient country. VCF SE intends to become a leading social enterprise in Vietnam, offering diverse investment opportunities in sustainable solutions for individual healthcare, community health, the environment, and education.

About Preloved to Beloved

Preloved to Beloved (P2B) is a circular giving initiative of Vietnam Children’s Fund Social Enterprise. We collect and resell donated pre-loved fashion items, using 100% of net profits to provide new, warm clothing for children in disadvantaged and cold regions across Vietnam. 

ROLE OVERVIEW:

We are seeking an organised, detail-oriented Store & Program Operations Specialist to support the day-to-day operations of the Preloved to Beloved store. The role ensures smooth sales operations, responsible management of donated items, and positive experiences for customers and donors across both offline and online channels.

This hands-on, execution-focused role covers store operations, donation intake, merchandising, online sales support, and basic content creation, while also supporting program and administrative activities. The successful candidate will demonstrate reliability, flexibility, and a strong sense of ownership in a fast-paced social enterprise environment – where every item sold helps bring warmth, health, and educational opportunities to children in need.

KEY RESPONSIBILITIES:

1. Store Operations, Sales & Customer Experience

• Support daily store operations and product displays, including product pricing, tagging, replenishment, and regular stock checks in accordance with P2B guidelines.
• Process sales transactions, promotions, and customer enquiries using MISA eShop/POS. Support online sales by responding to customer enquiries, preparing and packing orders, coordinating delivery or collection, and ensuring accurate order fulfilment.
• Maintain store standards and coordinate daily tasks with team members and volunteers, ensuring a clean, safe, and welcoming store and stockroom environment.

2. Donation & Donor Management

• Receive, sort, process, and track donated items for resale or redistribution in accordance with P2B procedures.
• Maintain accurate donation and inventory records using MISA eShop and Excel tracking files, and ensure items are appropriately labelled and stored to preserve their condition and traceability.
• Communicate with donors and provide timely donation updates and follow-up support.

3. Program & Administrative Support

• Prepare monthly sales, donation, inventory, and expense reports using Excel, ensuring data accuracy and timely submission.
• Support fundraising events, program activities, basic social media content, and volunteer coordination.
• Assist with expense documentation and other administrative tasks as assigned, including daily sales and payment reconciliation and maintaining complete supporting documents in accordance with internal procedures.

REQUIREMENTS:

A – MUST-HAVE 

• 2-3 years of relevant experience in retail operations, programme coordination, administration, customer service, or related fields.
• Strong written and spoken Vietnamese and English, with the ability to communicate effectively with internal teams, customers, and donors.
• Available to work either Saturday or Sunday, based on the operational schedule, with one weekday off in lieu.
• Strong organisational skills, logical thinking, attention to detail, and the ability to manage multiple tasks effectively.
• Proficiency in Microsoft Excel for data tracking and reporting.
• Responsible, proactive, reliable, and team-oriented, with a high level of integrity in handling sales transactions, cash, and records.
• Comfortable with hands-on work, including receiving, sorting, processing, and arranging donated items.

B – PREFERRED REQUIREMENTS

• Experience using MISA eShop, POS systems, or other retail/inventory-management software.
• Experience in donation management, inventory control, visual merchandising, online selling, or basic social-media content support.
• Interest in sustainable fashion, circular giving, and social impact.
• Experience working with volunteers, donors, or community-based programmes.

BENEFITS:

• Compensation & statutory benefits: In compliance with Vietnam’s laws, including full statutory insurance and entitled leave.
• Additional health coverage: Extra health insurance for staff and eligible dependents (spouse and legal children).
• Professional development: Hands-on experience in social impact initiatives and access to training opportunities.
• Work environment: Inclusive and supportive, with opportunities to contribute to meaningful community impact.
• Work support: Company-provided laptop.

HOW TO APPLY:

If you are interested in this opportunity, please submit the required documents and information to hr@vietnamchildrensfund.com, using the email subject line “P2B-PC1026 – Full Name” (e.g., “P2B-PC0926 – Nguyễn A”), and include the following:

• Your CV (with a cover letter and relevant certifications, if applicable)
• References (if applicable)
• Your expected gross monthly salary (VND)

Application deadline: COB on Nov 6, 2026 (Vietnam Time); Applications will be reviewed on a rolling basis. We encourage interested and qualified candidates to apply as early as possible, as the position may close before the deadline if a suitable candidate is identified.

Before submitting an application, candidates are kindly requested to review the job description, mandatory requirements, and application-document checklist to help ensure a smooth and complete application process.

CONTACT US:

• Company: Vietnam Children’s Fund Social Enterprise Company Limited
• Email: hr@vietnamchildrensfund.com – Thao-HR (He/him)
• Our address: 15 Nguyen Duy Hieu St., An Khanh Ward, Ho Chi Minh City, Vietnam
• Working hours: Monday – Friday, 8:30 AM – 5:30 PM.

Note: 

We deeply appreciate your interest in career opportunities at VCF SE, as well as the time and effort you have dedicated to preparing your application. Each application we receive will be reviewed carefully and thoroughly. However, due to the expected high volume of applications, we regret that we are unable to provide individual feedback or detailed assessments to every candidate. Only candidates selected for the next stage will be contacted to proceed with further assessments and interviews. 

If you have not received any feedback from us by Nov 20, 2026, please understand that your application has not been selected for this position at this time. In this case, and once again, we sincerely thank you for your interest in VCF SE. We hope that you will continue to follow and apply for other suitable opportunities in the future. Your interest and support for VCF SE’s activities toward sustainable development and our mission are greatly valued, and we look forward to the possibility of working with you in the future.